App name: EVSOLUSI
Service type: electric-vehicle charging station search, QR-code charging, orders, and digital wallet
Effective date: 10 September 2026
This Policy explains how PT LISTRIK ANUGERAH DIVINA collects, uses, shares, stores, and deletes your personal information through EVSOLUSI (the “App”), and the rights you have. It also meets Google Play’s requirements for a privacy policy and the Data safety declaration, and follows Indonesia’s Personal Data Protection Law (Law No. 27 of 2022, the “PDP Law”) and its implementing rules (including Government Regulation No. 33 of 2026).
Please read it carefully before use. If you do not agree, do not register or use the App.
1. Controller and contact
| Item | Details |
|---|---|
| App name | EVSOLUSI |
| Personal Data Controller (Pengendali Data Pribadi) | PT LISTRIK ANUGERAH DIVINA |
| Contact email | info@evsolusi.com |
| In-app access | Profile → Legal agreements → Privacy Policy |
| Other requests | In-app “Contact us” |
Google Play requires a privacy policy to provide a publicly reachable contact. Please keep the email in the table above active.
2. What the App provides
EVSOLUSI is an electric-vehicle charging service app for Indonesia, operated by PT LISTRIK ANUGERAH DIVINA. Main features include:
- find and browse charging stations and connector status
- show nearby stations on a map and open navigation
- start and stop charging by scanning the equipment QR code
- charging orders, occupancy fees, and history
- digital-wallet top-up, balance, and packages
- account registration and sign-in (email or third-party login such as Google / Facebook)
- vehicle information and charging IC-card management
- favorite stations, notices, and multiple languages
- optional biometric (password-free) sign-in
- in-app account deletion and customer support
We process personal information only as needed to provide these features, keep the service secure, and comply with the law.
3. Information we collect
3.1 Information you provide
| Information | When collected | Purpose |
|---|---|---|
| Email and phone number | Sign-up, complete profile, reset password | Create the account, verify identity, contact you |
| Login password | Sign-up and password change | Authentication (stored hashed/encrypted, never in plain text) |
| Nickname and similar profile details | When you edit your profile | Show account information |
| Third-party login authorization data | When you sign in with Google, Facebook, Apple, or Telegram | Quick sign-in and account linking (limited to what you authorize on that platform) |
| License plate, vehicle type, battery capacity | When you add or edit a vehicle | Vehicle management and charging |
| Charging IC card number | When you bind a card | Card charging and card management |
| Top-up amount and payment channel | Wallet top-up or order payment | Complete payment and bookkeeping |
| Name, email, WhatsApp, and message | When you use “Contact us” or file a complaint | Customer support |
Payments: the App records transaction information such as order ID, amount, and payment status. Card numbers, CVV, and full payment credentials are handled by the payment provider you choose, on its own page. The App does not store full card numbers or CVV.
3.2 Information collected automatically
| Information | How collected | Purpose |
|---|---|---|
| Device identifier (e.g. Android ID), brand, model, OS version, language | On launch or sign-in | Account security, device recognition, compatibility, troubleshooting |
| Network type and connectivity | When using online features | Keep charging status in sync and payments available |
| Precise / approximate location | After you grant location permission and open the map or nearby-stations view | Show nearby stations and calculate distance |
| Live camera preview | After you grant camera access and scan | Read a charger or login QR code |
| Charging-session data | After a session starts | Billing, orders, support, and reconciliation |
| Wallet ledger and orders | After top-up or charging settlement | Statements and refunds |
| Favorites, UI language, and similar preferences | When you use those features | Remember settings |
| Diagnostics (crashes, network errors, current screen, redacted error text) | When a failure occurs | Fix issues and improve stability |
Diagnostic reports strip sensitive fields such as passwords, login tokens, email addresses, and phone numbers before they are sent.
3.3 Specific personal data
Under the PDP Law, biometric information and personal financial data are specific personal data (data pribadi spesifik). We process them only as needed for charging, payment, and account security:
- payment and wallet transactions: complete top-up, billing, and refunds
- biometrics: only for optional on-device password-free sign-in; raw templates are verified by the Android system on the device and are not uploaded to our servers. We store only whether password-free sign-in is turned on
We obtain consent for this processing through the system permission prompt or the related feature switch. You may refuse; only that feature will be unavailable, and you can still browse public station information.
3.4 Information we do not collect
- gallery, photos, videos, or media files on the device
- contacts, SMS content, or call recordings
- microphone audio or calendar
- a list of other installed apps
- raw biometric templates (fingerprint or face)
We do not sell personal information and do not use it for advertising profiling or cross-app tracking unrelated to charging.
4. Android permissions and sensitive data
The App requests permissions only when the related feature is actually needed. You may refuse; only that feature will be unavailable, and you can still browse public station information. You can revoke access at any time in system Settings → Apps → EVSOLUSI → Permissions.
| Permission / capability | Google Play sensitive-data type | Use | Not used for |
|---|---|---|---|
| Camera | Camera | Scan charger or login QR codes | Saving photos, uploading a gallery, collecting face templates |
| Flashlight | — | Help scanning in low light | — |
| Precise / approximate location | Location | Map search for stations and show distance | Background tracking or ads |
| Biometrics | Authentication information | Optional password-free sign-in | Uploading biometric data |
| Phone | — | Call the station or support | Reading call content |
| Network / Wi-Fi state | — | Know whether charging and payment can run | Identifying other people on nearby Wi-Fi |
| Vibrate | — | Scan and similar feedback | — |
| Wake lock | — | Keep the session from sleeping during a charge | — |
| Read account list (third-party login) | Personal info / accounts | Google, Facebook, and similar sign-in | Reading unrelated accounts |
| Read phone state | Device or other IDs | Build a device identifier and protect the account | Reading calls or IMEI (IMEI is not available on Android 10+) |
The App does not request read/write external storage or photo/video permissions, because it has no image-picker or gallery features.
When location and camera are collected: only in the foreground, when you actively use the map or scanner. Turning the permission off stops access immediately.
5. How we use information (legal bases)
Under Article 20 of the PDP Law, we process personal information on the following main bases.
| Purpose | Main data | Basis |
|---|---|---|
| Sign-up, sign-in, charging, and wallet | Account, orders, device, vehicle, card | Performance of the contract |
| Nearby stations and map | Location | Consent (system location permission) |
| Start charging via QR code | Live camera frames (not stored) | Consent (camera permission) |
| Password-free sign-in | On-device biometric result | Consent |
| Payment and refunds | Transaction data | Performance of the contract |
| Fraud prevention and account/transaction security | Device ID, sign-in and transaction records | Legitimate interests / contract |
| Support, notices, complaints | Contact details and orders | Contract or your request |
| Diagnostics and product improvement | Redacted diagnostic logs | Legitimate interests |
| Tax, accounting, and regulatory duties | Transaction records we must keep | Legal obligation |
We will not use information for purposes that are not described in this Policy and have no reasonable link to charging. If the purpose changes, we will tell you again and obtain consent where required.
6. Sharing
We do not give your personal information to third parties except as follows.
| Recipient | What is shared | Why |
|---|---|---|
| Google (Maps, Sign-In, Play services, on-device QR scanning) | Location (when you use the map), login data you authorize, device environment | Map search for stations, Google Sign-In, QR reading |
| Meta (Facebook Login) | Account identifier and public data you authorize | Facebook Login |
| Apple | Login data you authorize | Sign in with Apple (if you use it) |
| Telegram | Identifier needed for login | Telegram login (if you use it) |
| Payment processors | Order ID, amount, and required transaction fields | Complete a top-up or payment |
| Charge-point / equipment operators | Device and session data needed to start or stop charging | Send commands to the charger |
| Cloud and infrastructure providers | Business data transmitted and stored with encryption | Host servers and databases |
| Administrative or judicial authorities | Only what the law expressly requires | Legal compliance |
Third parties process data under their own privacy policies. Before you use their login, maps, or payment pages, please also read:
- Google: https://policies.google.com/privacy
- Meta: https://www.facebook.com/privacy/policy
- Apple: https://www.apple.com/legal/privacy
- Telegram: https://telegram.org/privacy
If we merge with, are acquired by, or transfer assets to another organization, personal information may transfer with the business. We will require the recipient to protect the data at least to the standard of this Policy, or we will ask for your consent again.
7. International transfers
The App mainly serves users in Indonesia, and business data is stored on Indonesia-region service endpoints. When you use international services such as Google or Meta, related data may be transferred outside Indonesia. Under the PDP Law’s cross-border transfer rules, where applicable law requires it, we protect the data by assessing the destination’s level of protection, using contractual safeguards, encrypting transmission, or obtaining your consent.
8. Retention and security
Retention
- Account and profile: for the life of the account; after deletion, erased or anonymized except where the law requires keeping records
- Orders, top-ups, and invoices: kept for Indonesian tax and consumer-protection periods, then deleted or anonymized
- Location: processed only while you use the map or nearby-stations feature; we do not build a long-term movement profile
- Scanner frames: processed in real time; we do not save photos or videos
- Diagnostics: kept only as long as needed to investigate issues
- Biometrics: raw templates stay in the device OS; we store only whether password-free sign-in is turned on
When the retention period expires, or the purpose of processing has been fulfilled, cannot be fulfilled, or is no longer necessary, we will delete or anonymize the personal information unless the law provides otherwise.
Security
- Internet traffic over HTTPS; charger channel over encrypted WebSocket (WSS)
- Passwords are never stored in plain text
- Optional login credentials in the Android system Keystore; reading them requires fingerprint, face, or the device lock
- Least-privilege permissions; no gallery or storage access
- Internal access limited by role
No system is perfectly secure. Keep verification codes and passwords private, and do not enable password-free sign-in on someone else’s device.
9. Your rights
Under the PDP Law, as a data subject you may:
- be informed about the processing of your personal information
- access the personal information we hold about you
- correct or complete inaccurate or incomplete information
- delete information or close your account
- withdraw consent (for example by turning off location, camera, or biometrics)
- restrict processing or receive a copy of your data where the law allows (portability)
- object to processing that is not directly related to charging
- lodge a complaint with the personal data protection institution; until that institution is established, you may contact Indonesia’s Ministry of Communication and Digital Affairs (Komdigi)
How to exercise them
- view or edit profile, vehicles, and cards: in the corresponding screens in the App
- revoke permissions: Android system settings
- turn off password-free sign-in: security options in Profile
- delete the account: Profile → Delete account (completed inside the App)
- other requests: in-app “Contact us”, or send email to the address in section 1
We will handle requests within a reasonable time and as required by the PDP Law. To prevent impersonation, we may need to verify your identity. Records we must keep by law, or that relate to an open transaction or dispute, may not be erased immediately.
Complaints: Komdigi https://www.komdigi.go.id
10. After account deletion
Sign-in ends at once, and the account can no longer be used to charge or pay. We delete or anonymize profile, vehicles, favorites, and IC-card bindings. Order and financial records that the law requires us to keep are deleted when that period ends. Wallet balance is handled under the in-app refund / closure rules. Deletion cannot be undone.
11. Children
The App is an electric-vehicle charging service for people who can use charging and payment independently. It is not directed at children under 13, and we do not knowingly collect their personal information. If you believe we have collected a child’s information by mistake, contact us using section 1 and we will delete it.
Users under 18 should use the App with a parent or guardian’s consent. When we process a child’s personal data, we will obtain parental or guardian consent as required by the PDP Law.
12. Third-party pages
Payment, third-party login authorization, and system map navigation may open external pages or apps. Data processing there is governed by the other party’s policy. We do not control those pages.
13. Local storage
The App uses on-device storage for sign-in state, language, the password-free sign-in switch, and similar settings so they persist the next time you open the App. This data is not used for advertising tracking. You can clear the App’s data in system settings; you will need to sign in again afterwards.
14. Changes to this Policy
We may update this Policy. We will revise the effective date at the top and publish the new version on this page. If a change expands collection, adds new recipients, or alters the main purpose, we will also notify you in the App. Continued use after an update means you accept the revised Policy. If you do not agree, stop using the App and delete your account.
15. Governing law
This Policy is governed by Indonesian law (including the PDP Law and its implementing regulations) and Google Play’s User Data policy. For users in Indonesia, if a translation conflicts with the Indonesian text, the Indonesian text controls.